Shipping policy

Shipping Policy

Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays. You will receive a confirmation email once your order has shipped, including tracking information.

Shipping Rates & Delivery Times
We offer free standard shipping on all domestic U.S. orders.
Delivery times vary based on location:

Standard Shipping: 3–7 business days

Express Shipping: 1–3 business days (additional cost calculated at checkout)

Order Tracking
Once your order has shipped, you’ll receive a tracking number via email. Please allow 24–48 hours for tracking information to update.

Lost or Delayed Packages
We are not responsible for lost, stolen, or delayed packages once they are marked as delivered. If your package is significantly delayed or missing, please contact the shipping carrier directly.

Address Accuracy
Please ensure your shipping address is correct before placing your order. We are not responsible for packages delivered to incorrect or incomplete addresses provided at checkout.

Contact Us
If you have any questions about your order or our shipping policy, feel free to reach out to us at info@bgjewelsnyc.com